Terms of engagement
These terms apply when you commission a usage study, release brief, language review, or conflict observation from Cloud Pulse Point. They are written for that work, not for a hosted product.
Acceptance
By sending a request through this site, by email to info@cloud-pulsepoint.digital, or by signing an estimate, you offer to engage Cloud Pulse Point on these terms. We accept when we send a written estimate and you confirm in writing. Browsing the journal does not create an engagement.
The work
We provide human-delivered study work: sessions, consented log reading where agreed, written reports, and readouts. We do not host cloud sync, sell software licences, or take payment on this website. Scope is the estimate. Work outside that scope needs a new written note.
Your materials
You remain responsible for the note-taking app, for introducing participants, and for ensuring that any logs you share are collected with a lawful basis and without note bodies unless a separate protocol says otherwise. You warrant that shared notebooks we are asked to observe do not include children.
Intellectual property
You keep the app, the strings, and the logs. Participants keep their notes. Cloud Pulse Point keeps the session guides, the method described on this site, and the report format. Upon full payment you receive a licence to use the report inside your organisation, including with contractors bound to confidentiality. You may not publish participant identities or raw recordings. You may quote anonymised findings.
Confidentiality
We treat the working build, unpublished copy, and session recordings as confidential for three years after the readout, except where the law requires disclosure or where a participant asks for their own recording. We do not store note bodies. You treat our unpublished method notes as confidential for the same period.
Liability
A usage study describes what named consenting adults did in named sessions. It is not a guarantee that a later release will keep notes. Our total liability for an engagement is limited to the fees paid for that engagement, except for death or personal injury caused by negligence, or for fraud, which Malaysian law does not allow us to exclude. We are not liable for indirect loss, including lost releases or app-store standing.
Governing law
These terms are governed by the laws of Malaysia. The courts of Malaysia have exclusive jurisdiction, with Negeri Sembilan as the preferred venue where the rules allow. If a term is held unenforceable, the rest remains.
Changes
We may update these terms on this page. An engagement already accepted stays on the version you confirmed, unless we both agree otherwise in writing.
Contact
Cloud Pulse Point, G 5 Lrg Bunga Raya 6/2 Senawang Business Centre,Seremban,Negeri Sembilan,70400,Malaysia. Telephone +6066781815. Email info@cloud-pulsepoint.digital.