Studies / Conflict observation
Study
Conflict and merge observation
Sitting with people when two versions of the same note exist, and recording what they keep, discard, or paste into a third place so nothing is lost.
Two versions of the same note are not a theoretical case. They appear when someone edits on the phone in a car park and someone else edits on a laptop at the dining table. This observation sits with that hour.
What we watch
We arrange four to six moments when a conflict is likely: a shared family notebook, a seminar questions list, a travel packing note. We do not force a conflict by sabotaging a device. We ask people to work as they would, on the devices they already use, and we stay when the app finally admits there are two copies.
Included
- A briefing on how your app currently presents Keep mine, Keep theirs, merge, or a silent overwrite.
- Four to six observed conflict or near-conflict moments.
- A map of workarounds: WhatsApp to self, a third note titled “SAFE”, a photograph of the screen, a paper rewrite.
- A seventy-five-minute readout.
Excluded
We will not design a merge algorithm. We will not tell you that conflicts should never happen. We will record the order of taps and the sentence people were afraid to lose.
Time, constraints, price
Two to three weeks. From RM 5,600. Shared notebooks require consent from everyone who writes in them, not only from the person on the call. If a family notebook includes a child, we stop; this study is for adult writers.
Arrange conflict observation and tell us whether the painful notebook is shared or personal. That single fact changes the protocol.